Staff training for independent jewellers
Your training, turned into a system that works.
Send us your manual, your product sheets, or just how your best person sells. We turn it into short chapters, quizzes and practice customers your new staff actually finish, and show you who’s ready for the floor.
Got an access code? Create your account
- The counter and the welcomeChapter · quiz 9/10
- Our brands and what they costFrom your product sheets · quiz 8/10
- Diamonds and engagement ringsChapter · step 3 of 5
- Practice: a couple choosing a ringTalk it through out loud · scored out of 50
- Any formatmanual, sheets or notes, turned into chapters and quizzes
- 10practice customers who ask about your brands
- 1st → 5thcall: see each person improve
- 0real customers practised on
How it works
From what you have now to staff who are ready
Most shops’ training lives in a folder nobody reads, or in one person’s head. We turn it into something people finish.
- 1
Send us what you’ve got
Day oneA manual, product sheets, price lists, or an hour with your best salesperson. Messy is fine.
- 2
We build your curriculum
Within a weekShort chapters, a quiz for each, and practice customers who ask about the brands you stock. Checked by someone from the trade.
- 3
Staff learn, test, practise
Short sessions on shiftOn their own phone. Read a chapter, pass the quiz, then try it out loud on a practice customer.
- 4
You see who’s ready
LiveQuiz scores, practice scores, and each person’s first call next to their fifth.
What a practice call looks like
“No thanks, I’m just looking.”
Every shop hears it a hundred times a week. Your staff practise what comes next, out loud, with a customer who reacts to what they actually say. Then they get marked on it, like a good manager would.
- Built on proven retail selling methods, adapted for the jewellery counter.
- Built from years behind the counter in a family jewellery business in Cork.
- Customers who walk out if you push, and warm up if you listen.
No thanks, I’m just looking.
Of course, take your time. Are you looking for yourself, or is it a gift?
It’s for my husband, actually. Our anniversary.
Lovely. How many years? And does he wear a watch every day?
The cost of learning on the floor
What does training cost your shop?
Every new starter learns on your customers while your best person stops selling to babysit. Move the sliders to match your shop. The maths is shown.
What’s at stake is 4.8× what Radogi costs.
Your numbers, our arithmetic: 48 working weeks, €99 per store a month. It doesn’t count the sales lost while a new starter learns on real customers, or the cost of them leaving early.
Inside every session
Learn it, test it, say it out loud
One skill a session. Short enough for before opening or a quiet afternoon.
- 1
Learn
One short chapterA short chapter, one step at a time, with the lines that work and how they sound.
- 2
Test
3 minutesTen questions, easy to hard. Pass it to unlock that chapter’s customer.
- 3
Call
Up to 5 minutesTalk to the customer out loud. They react to what you actually say, and they can see your counter.
- 4
Score
Straight afterMarks out of 50, what went well, and one thing to fix on the next real customer.
A pass is 35 out of 50. The scoring is strict on purpose.
The score
Feedback a good trainer would give, after every call.
Each customer is marked on the five things that matter in that situation: did they ask before showing, explain it in plain words, stay calm when the customer didn’t. Every mark builds a skills profile, so you can see exactly who needs help with what.
- Strict on purposeA typical new starter scores 3 to 6 out of 10 on each point. Nobody gets a 10 for showing up.
- Customers walk outBe rude to a customer and they leave. The call scores zero and the manager can see why.
- Asked who it’s for before showing anything9
- Found out what she usually wears6
- Explained silver vs white gold plainly8
- Showed two good options, not ten9
- Closed with a clear next step6
Ask what jewellery she wears every day before you open the tray. Her style picks the ring, not the price.
See who’s ready, and prove it’s working
Your manager sees every new starter’s first call next to their fifth. That’s the number that tells you the training worked, not a sign-off sheet.
- A code for your shopNew staff join in a minute on their own phone.
- Your shop, your brandsCustomers ask about the watch and jewellery brands you actually stock.
- Practice, not performance reviewsScores are there to help people improve. We ask shops not to use them for HR decisions.
| Name | 1st | 5th | Change |
|---|---|---|---|
| Aisling | 24 | 41 | +17 |
| Conor | 22 | 36 | +14 |
| Jade | 29 | 38 | +9 |
| Mark | 18 | 27 | +9 |
An example of the manager view, with made-up names and scores.
Pricing
Founders’ priceOne price per shop
Founding shops are locked in at €99 a month for their first twelve months. Cancel any month.
- Every level for everyone at that store
- Manager view: who’s practising, who’s passed, who needs help
- A team code so new staff can join in a minute
- First month free
How a pilot runs
- 1
Set up
Day oneA code for your shop, a manager login, and your brands loaded in.
- 2
Practise
Weeks one and twoNew staff do three short sessions a week, ideally a set slot on the rota.
- 3
Check in
WeeklyYou see who’s improving. We fix anything that isn’t working.
- 4
Decide
End of month oneLook at the first-to-fifth-call change and how soon people were trusted on the floor. Keep going or walk away.
Who’s behind it
Built behind a real counter.
Radogi started in a fifth-generation family jewellers in Cork, where training every new starter meant someone good stepping off the floor for weeks. The customers, the lines that work and the mistakes that cost sales come from years of selling diamonds and watches.
What do staff need?
A phone with Safari or Chrome, earphones with a mic, and a quiet corner. That’s it.
Are the calls recorded?
Yes, so they can be scored. Recordings are deleted from the voice service after 90 days. Managers see scores, not recordings. The privacy notice has the details.
What if we don’t have a manual?
Most shops don’t. We sit down with your best person for an hour, ask how they sell, and build it from that.
Who owns the content?
You do. Your manual and the chapters built from it are yours, and they’re only shown to your team.
Is it only for jewellers?
For now, yes. We’re starting where we know the trade inside out, and getting it right before adding others.
Send us your training
Tell us about your shop and what you have now. We’ll show you Radogi built from your own material and agree a start date for a pilot.